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Hiker
Posts: 13

New Gopro Battery Strap Broke

[ New ]

Hej

 

My battery strap-strip fell off the battery.

 

I had filmed in 4k and then the camera was very hot and the glue had become soft from the head.

 

The camera and battery is from 21-12-2018.

 

It must be a design flaw and certainly covered by warranty???

GoPro
Posts: 6,097

Re: New Gopro Battery Strap Broke

[ New ]

 

Hi @lund30,

 

Please contact our customer support team so that they can check.

 

Here's the link to contact them: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Hiker
Posts: 13

Re: New Gopro Battery Strap Broke

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okay i will do that and then i will come back here with the answer ..
GoPro
Posts: 6,097

Re: New Gopro Battery Strap Broke

[ New ]

 

Sure @lund30,

 

Please let us know.

 

 

Thanks!

-Jay 

Hiker
Posts: 13

Re: New Gopro Battery Strap Broke

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I wanted to email them, but you can't, when I try to call, they only speak English and I can't speak.

So what are my options?

GoPro
Posts: 19,608

Re: New Gopro Battery Strap Broke

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Hello @lund30. You may initiate a chat conversation through https://gopro.com/help/ContactUs . The chat support has options for which language to use for the conversation. 

 

Sightseer
Posts: 2

Re: New Gopro Battery Strap Broke

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Did you solve anything? I have the same issue. The first time I used the camera, my battery was running low, tried to pull it out to switch it for another one and the strap came loose. Wonder if there's any chance it's covered by warranty. I barely managed to get it out afterwards.

GoPro
Posts: 27,018

Re: New Gopro Battery Strap Broke

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Hi @itsgabrielftw

 

You may check out this video shared by @fishycomics.

You can also try this trick.

 

Let us know how it goes.

 

Thanks!
Ej

Hiker
Posts: 13

Re: New Gopro Battery Strap Broke

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The seller here in dk, want to send camera and battery back to gopro, as they think it must be an error in the camera.

It's silly and I don't bother so I give up and bought a new battery.

Gopro also won this time, with their miserable engineer work.
Sightseer
Posts: 2

Re: New Gopro Battery Strap Broke

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Yeah... I did manage to get it out but the fact remains that the strap is broken. I'll try to glue it back or use tape as the video suggests. It's still disappointing to have it broke off the first time out.