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Reply
Hiker
Posts: 13

New Gopro Battery Strap Broke

Hej

 

My battery strap-strip fell off the battery.

 

I had filmed in 4k and then the camera was very hot and the glue had become soft from the head.

 

The camera and battery is from 21-12-2018.

 

It must be a design flaw and certainly covered by warranty???

GoPro
Posts: 3,505

Re: New Gopro Battery Strap Broke

 

Hi @lund30,

 

Please contact our customer support team so that they can check.

 

Here's the link to contact them: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Hiker
Posts: 13

Re: New Gopro Battery Strap Broke

okay i will do that and then i will come back here with the answer ..
GoPro
Posts: 3,505

Re: New Gopro Battery Strap Broke

 

Sure @lund30,

 

Please let us know.

 

 

Thanks!

-Jay 

Hiker
Posts: 13

Re: New Gopro Battery Strap Broke

I wanted to email them, but you can't, when I try to call, they only speak English and I can't speak.

So what are my options?

GoPro
Posts: 7,578

Re: New Gopro Battery Strap Broke

Hello @lund30. You may initiate a chat conversation through https://gopro.com/help/ContactUs . The chat support has options for which language to use for the conversation. 

 

Sightseer
Posts: 2

Re: New Gopro Battery Strap Broke

Did you solve anything? I have the same issue. The first time I used the camera, my battery was running low, tried to pull it out to switch it for another one and the strap came loose. Wonder if there's any chance it's covered by warranty. I barely managed to get it out afterwards.

GoPro
Posts: 9,012

Re: New Gopro Battery Strap Broke

Hi @itsgabrielftw

 

You may check out this video shared by @fishycomics.

You can also try this trick.

 

Let us know how it goes.

 

Thanks!
Ej