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Reply
Sightseer
Posts: 2
Accepted Solution

New GoPro white does not respond.

Back screen or buttons do not work. Gopro is on but cannot turn it off. Totally jammed.


Accepted Solutions
Tourist
Posts: 2

Re: New GoPro white does not respond.

try to hold down the MODE button for a long time like 10-15 seconds

View solution in original post


All Replies
Tourist
Posts: 2

Re: New GoPro white does not respond.

try to hold down the MODE button for a long time like 10-15 seconds
Tourist
Posts: 2

Re: New GoPro white does not respond.

Hero7 black has received a firmware update and I hope it gets both Silver and White. Or maybe I shouldn't hope ... what do you say Gopro team?
Hiker
Posts: 21

Re: New GoPro white does not respond.

I had this problem when my camera was new.  I had to do the update by using the SD card twice.  Downloading the update via the app will not work.

 

After it is updated SUCCESSFULLY the camera will still freeze 30% of the time.  When it freezes again pressing and holding the on off button for it to reset if it doesn’t start responding after a moment or too.  It is critical that you use an an SD card from the approved list.   Others will not work.   The update should help your battery life some what too.  Before the manual update the battery lasted 15 min after about 45.   It will not last as long as they say.   

 

To to be honest I have not used my GoPro 7 White once in 8 months 29 days successfully.  100% of the times I have tried to use it there is some issue.  It freezes the batter dies or the image is not taken.   

 

It’s a crappy device.   

GoPro
Posts: 10,106

Re: New GoPro white does not respond.

Hi @jcd33702

 

If you haven't yet, please reach out to our Support Team regarding this.

Please let them know of all the troubleshooting steps taken.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Hiker
Posts: 21

Re: New GoPro white does not respond.

I am not the original poster. I don’t need help. You should address their issues. I simply shared my experience.
Sightseer
Posts: 1

Re: New GoPro white does not respond.

Hi guys My go pro hero 7 won’t turn on I already follow all of the steps
GoPro
Posts: 10,106

Re: New GoPro white does not respond.

Hello @adeptoasis7230

 

See HERO7 Will Not Power On

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej