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%3CLINGO-SUB%20id%3D%22lingo-sub-198665%22%20slang%3D%22en-US%22%3ENew%20GoPro%20hero%202018%20-%20overheating%2Fnot%20turning%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-198665%22%20slang%3D%22en-US%22%3EHi%2C%20bought%20a%20GoPro%20hero%20to%20take%20on%20holiday.%20I%20have%20found%20I%20turn%20it%20off%20but%20it%20loves%20turning%20itself%20back%20on%20within%20a%20couple%20of%20minutes%20so%20just%20won't%20stayed%20turned%20off.%20Consequently%20the%20battery%20is%20not%20lasting%20very%20long%20g%20but%20also%20it%20is%20overheating%20to%20the%20extent%20that%20the%20LCD%20screen%20on%20the%20front%20beomes%20obscured.%20I%20am%20abroad%20at%20the%20momemt%20and%20also%20noted%20it%20wouldn't%20charge%20off%20the%20mains%20so%20am%20using%20a%20portable%20battery%20I%20have.%20This%20all%20makes%20me%20think%20there's%20is%20a%20problem%20with%20it!%20Anyone%20else%20experienced%20similar%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-198665%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20(2018)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-198773%22%20slang%3D%22en-US%22%3ERe%3A%20New%20GoPro%20hero%202018%20-%20overheating%2Fnot%20turning%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-198773%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65472%22%3E%40grandsurf62001%3C%2Fa%3E%2C%26nbsp%3B%20Sorry%20to%20know%20that.%26nbsp%3B%3CBR%20%2F%3E%20Please%20try%20this.%26nbsp%3B%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Manually%20turn%20off%20the%20wireless%20connection%20before%20turning%20off%20the%20camera.%3CBR%20%2F%3E%20To%20do%20that%20swipe%20down%20to%20open%20connection%20settings.%26nbsp%3B%3CBR%20%2F%3E%20Scroll%20down%20until%20you%20see%20c%20If%20that%20won't%20resolve%20the%20issue%20please%20contact%20GoPro%20Customer%20Support.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERest%20assured%20they%20can%20assist.%26nbsp%3B%3CBR%20%2F%3E%20Contact%20Support%20Best%20Regards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

New GoPro hero 2018 - overheating/not turning off

Hi, bought a GoPro hero to take on holiday. I have found I turn it off but it loves turning itself back on within a couple of minutes so just won't stayed turned off. Consequently the battery is not lasting very long g but also it is overheating to the extent that the LCD screen on the front beomes obscured. I am abroad at the momemt and also noted it wouldn't charge off the mains so am using a portable battery I have. This all makes me think there's is a problem with it! Anyone else experienced similar?

Accepted Solutions
GoPro
Posts: 3,505

Re: New GoPro hero 2018 - overheating/not turning off

 

Hi @grandsurf62001

Sorry to know that. 
Please try this. 

Manually turn off the wireless connection before turning off the camera.
To do that swipe down to open connection settings. 
Scroll down until you see c

If that won't resolve the issue please contact GoPro Customer Support. 

Rest assured they can assist. 
Contact Support

Best Regards, 

-Jay 

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: New GoPro hero 2018 - overheating/not turning off

 

Hi @grandsurf62001

Sorry to know that. 
Please try this. 

Manually turn off the wireless connection before turning off the camera.
To do that swipe down to open connection settings. 
Scroll down until you see c

If that won't resolve the issue please contact GoPro Customer Support. 

Rest assured they can assist. 
Contact Support

Best Regards, 

-Jay