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Sightseer
Posts: 2

New GoPro black 8, stuck in software update when tried from mobile, same issue with manual update

[ New ]
Bought a new GoPro black 8, the GoPro app prompted for a software update, performed the software update via mobile, there was a message on the screen saying all set and a tick mark but the camera never completed the update stuck in 1/2 . Tried manually upgrading it as well, still same issue. Can u please help me recover my gopro
Tourist
Posts: 2

Re: New GoPro black 8, stuck in software update when tried from mobile, same issue with manual updat

[ New ]

Bonsoir,

Exactement le même probleme que toi ..... mise à jour depuis mon mobile et depuis plus rien..

Update manuel...

Reset hard...

Merci de votre aide.

Reemkuz

GoPro
Posts: 6,097

Re: New GoPro black 8, stuck in software update when tried from mobile, same issue with manual up...

[ New ]

Hi @superhill65857,

 

Please try this. 

1st make sure that your SD card is a recommended SD card. 

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Next reformat your SD card and download the update from this website: www.gopro.com/update

 

Update your camera manually: https://community.gopro.com/t5/en/HERO8-Black-Software-Update-Instructions/ta-p/398811

Please let us know if that will work. 

 

Regards,

-Jay 

Sightseer
Posts: 2

Re: New GoPro black 8, stuck in software update when tried from mobile, same issue with manual up...

[ New ]
None of it worked
Tourist
Posts: 2

Re: New GoPro black 8, stuck in software update when tried from mobile, same issue with manual up...

[ New ]

Idem ! rien de tout cela n'a fonctionné.....

CARD SD => OK

BATTERIE = > OK

UPDATE MANUEL => NOK

GROPRO => HORS SERVICE....

 

Après ouverture et 1er connexion je l'ai mise à jour via mon mobile, elle n'a même pas fonctionné 5 minutes.....

Je pense que la derniere UPDATE est buggée....peut-on récuperer l'ancienne version du firmware ? 

 

Cordialement,

 

Reemkuz

 

GoPro
Posts: 6,097

Re: New GoPro black 8, stuck in software update when tried from mobile, same issue with manual up...

[ New ]

Hi @reemkuzb14,

 

Please contact GoPro Customer Support via phone or chat. 

Just change your language or region from English US. 

Its located on the upper right hand corner of GoPro's website. 

 

 

-Jay 

Sightseer
Posts: 1

Re: New GoPro black 8, stuck in software update when tried from mobile, same issue with manual updat

[ New ]

I had the same problem. Firstly I formated my micro SD card. Then I downloaded the update manually (following the instructions). When I inserted the card into the slot the update got stuck again.

But when I pressed both MODE button and SHUTTER at the same time and held it for couple of seconds, that completely reset the cam and now it works again.

Highlighted
GoPro
Posts: 30,730

Re: New GoPro black 8, stuck in software update when tried from mobile, same issue with manual updat

[ New ]

Thanks for letting us know @srdjans26467

 

Please observe how your camera performs.

Let us know if something comes up.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej