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Sightseer
Posts: 1

New GoPro Hero 9 - wont turn on, red light, corrupted SD card

[ New ]

I have used my GoPro Hero 9 Black once and it has stopped working.

1. Firstly it won't turn on.

2. When it does turn on, the red light on the front stays lit and it can't be turned off.

3. It has corrupted the new SD memory card i bough for the camera.

 

I have tried contacting support but I cannot get through. How do I get a replacement? I am currently living in a different country to the one where it was bought, is that a problem?

 

Thanks


Accepted Solutions
GoPro
Posts: 29,926

Re: New GoPro Hero 9 - wont turn on, red light, corrupted SD card

[ New ]

Hi @mackrill

 

Does the camera power on when plugged in without the battery?

Please go over the steps on GoPro Camera Will Not Power On

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
You may also try a different browser or go on incognito mode.
 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 29,926

Re: New GoPro Hero 9 - wont turn on, red light, corrupted SD card

[ New ]

Hi @mackrill

 

Does the camera power on when plugged in without the battery?

Please go over the steps on GoPro Camera Will Not Power On

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
You may also try a different browser or go on incognito mode.
 

Thanks!

Ej