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Posts: 9

New GoPro Hero 9 came with flaw

I received my GoPro 9 recently, the moment I opened it, I found a very noticeable indentation on top, as I circled in red below. Is it common for GoPro? It's my first time buying GoPro. Not sure if it worth a replace. Suggestion needed. Thanks!


Screen Shot 2020-10-13 at 10.14.05 PM.png

Posts: 9,742

Re: New GoPro Hero 9 came with flaw

Hello @liaf1124. If the camera was purchased at another store/channel, and since this is an out-of-the-box issue, kindly reach out to the retailer for further assistance. 

If it was purchased through, please contact our Support Team so we can assist you further. You may reach out to them through to initiate a callback request or chat with one of the representatives.

Posts: 29

Re: New GoPro Hero 9 came with flaw

Least of your problems ma'am