Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-253831%22%20slang%3D%22en-US%22%3ENew%20GoPro%207%20Black%20Not%20work%20properly%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-253831%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20just%20bought%20my%20new%20GoPro%207%20Black%20last%20week%20(my%20first%20GoPro).%20But%20now%20it%20doesn't%20work%20properly%20anymore.%20Once%20I%20turn%20off%20it%20(still%20has%2070%25%20power)%2C%20but%20when%20I%20back%20home%20at%20night%2C%20I%20can't%20turn%20it%20on%20anymore%20becasue%20its%20power%20had%20all%20gone%20out%2C%20I%20had%20not%20touch%20it%20before%20I%20back%20to%20home.%20BUT%20worst%20when%20I%20fully%20rechagred%20it%2C%20it%20seems%20very%20delay%2C%20need%20wait%20at%20least%2010s%20to%20next%20action%20!%3C%2FP%3E%3CP%3ELast%20night%20when%20I%20try%20to%20test%20it%20again%2C%20when%20power%20on%20it%20just%20shown%20me%20black%20screen%20with%20few%20white%20light%20spots%20(see%20attached%20picture)%20and%20NO%20any%20reaction%20until%20I%20unplug%20the%20battery%20and%20replug%20it%20in.%20Very%20disappointed%20with%20this%20experience%20!%20%3CIMG%20src%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5055iD4A8DAF033F946B9%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22IMG_2992.JPG%22%20title%3D%22IMG_2992.JPG%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-253831%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-254042%22%20slang%3D%22en-US%22%3ERe%3A%20New%20GoPro%207%20Black%20Not%20work%20properly%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-254042%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78109%22%20target%3D%22_blank%22%3E%40boldridge66838%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20is%20not%20the%20kind%20of%20experience%20we%20want%20you%20to%20have%20as%20a%20GoPro%20customer.%3C%2FP%3E%0A%0A%3CP%3ELet's%20try%20yo%20isolate%20where%20the%20trouble%20is.%3C%2FP%3E%0A%0A%3CUL%3E%0A%20%3CLI%3EPlease%20test%20the%20camera%20without%20the%20SD%20card%2C%20see%20if%20it%20behaves%20the%20same.%3C%2FLI%3E%0A%20%3CLI%3ERemove%26nbsp%3Bthe%20battery%20then%20connect%20the%20camera%20directly%20to%20a%20wall%20charger.%20Turn%20the%20camera%20on.%20Does%20the%20issue%20still%20exist%3F%3C%2FLI%3E%0A%3C%2FUL%3E%0A%0A%3CP%3EIf%20it%20does%2C%20you%20may%20either%20refer%20to%20the%20same%20store%2Fchannel%20or%20contact%20our%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ESupport%20Team%3C%2FA%3E%20to%20move%20forward%20with%20this%20concern.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 1

New GoPro 7 Black Not work properly

Hi, I just bought my new GoPro 7 Black last week (my first GoPro). But now it doesn't work properly anymore. Once I turn off it (still has 70% power), but when I back home at night, I can't turn it on anymore becasue its power had all gone out, I had not touch it before I back to home. BUT worst when I fully rechagred it, it seems very delay, need wait at least 10s to next action !

Last night when I try to test it again, when power on it just shown me black screen with few white light spots (see attached picture) and NO any reaction until I unplug the battery and replug it in. Very disappointed with this experience ! IMG_2992.JPG

GoPro
Posts: 10,142

Re: New GoPro 7 Black Not work properly

 

Hi @boldridge66838

 

This is not the kind of experience we want you to have as a GoPro customer.

Let's try yo isolate where the trouble is.

  • Please test the camera without the SD card, see if it behaves the same.
  • Remove the battery then connect the camera directly to a wall charger. Turn the camera on. Does the issue still exist?

If it does, you may either refer to the same store/channel or contact our Support Team to move forward with this concern.

 

Let us know how it goes.

 

Regards,

Ej