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Tourist
Posts: 3

New Firmware Didnt Fix ANYTHING!

[ New ]

Im so dissapointed its not even luaghable anymore. This is my second gp9, i waited for this new firmware to fix the touch screen and hot pixel sensor issue and they are still there! Im happy for the people that got there gopro hero 9 to work straight out of the box or for the firmware to finally work fro them. I did manually update my gopro but it still doesnt work. Im pretty sure im going to go though the whole process with gopro support to prove my issues and thats whats disheartning. Gopro.... why release all these gopros if you guys know these issues beforehand and still send these cheap expensive gopros out into the world?

 

GoPro
Posts: 23,062

Re: New Firmware Didnt Fix ANYTHING!

[ New ]

Hello @brandonv0430

 

What SD card are you using?

See if re-flashing the software will make a difference. 

https://gopro.com/en/us/update/hero9-black

 

If it's still the same, please reach out to Support to move forward with your concern.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.

 

Thanks!

Ej