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Tourist
Posts: 3

New Camera

I have just bought the Hero 7 Black

I am trying to set it up and the camera is getting very hot. Hard to handle hot.

Also I am trying to navigatde the touch screen but within a few seconds the screen keeos locking even tho I have turned the screen lock off.

Can you please advise

Thanks

Nick

 

Nomad
Posts: 256

Re: New Camera

Hi,

 

try with other sd CARD. I prefer Samsung - not Sandisk.

Adventurer
Posts: 8,937

Re: New Camera

 everything of the camera generates heat.  what sd card is it?

Explorer
Posts: 11,181

Re: New Camera

Make sure you are using a SD card from this list 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."

Once downloaded, Extract (unzip) the UPDATE.zip file.  You will get a folder named UPDATE with files inside.  Save this to your computer.

 

Using a USB/SD adapter, insert your SD card into the computer.  Find the card using Windows Explorer (or Finder on Mac) and perform a FULL (not Quick) format.

 

Once the format is complete, copy the UPDATE folder (not UPDATE.zip) to the blank SD card

 

Eject the card and insert into your camera.  Power on the camera using the side Mode/Power button and let the update run.

 

Once completed, power the camera on using the Mode/Power button and go to Preferences>Reset> and format the SD (it's also a good idea, but not required, to factory reset the camera Preferences>Reset>Factory Reset).

 

If you continue to have issues, try the above with another card from the list.

  1. Determine whether removing the SD card from the camera alleviates the freezing/hating issues (i.e., power the camera on without an SD card and see if the camera freezes/gets hot while navigating the menus).
  2. Try a different, known good SD card. GoPro recommends only purchasing name brand SD cards through reputable resellers. Check out the Recommended SD Card list.  There are both counterfeit and underperforming SD cards out in the marketplace, which can prevent proper functioning of your camera's features.

 

If trying all of the above does not solve your issue, contact the GoPro Support Team.

Note: It is not uncommon for the camera to get warm, and even hot (especially around the lens) when using High resolution/frame rates.  The camera has a processor, sensor, and chip sets that do generate a considerable amount of heat contained within a waterproof housing.  During charging and Wi-Fi usage it can also get warm. However, the most common cause of excessive heat is faulty or underperforming SD cards.

Tourist
Posts: 3

Re: New Camera

It is a SanDisk Ultra 128gb Xc. I have just purchased a SanDisk Extreme u3 which I hope will help.

Highlighted
Adventurer
Posts: 8,937

Re: New Camera

Just he word Ultra.  try another card.

Explorer
Posts: 11,181

Re: New Camera

When you get the new card, follow the instructions as I listed above.
Adventurer
Posts: 8,937

Re: New Camera

let all know most use what they got