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Tourist
Posts: 3

New Camera

[ New ]

I have just bought the Hero 7 Black

I am trying to set it up and the camera is getting very hot. Hard to handle hot.

Also I am trying to navigatde the touch screen but within a few seconds the screen keeos locking even tho I have turned the screen lock off.

Can you please advise

Thanks

Nick

 

Nomad
Posts: 301

Re: New Camera

[ New ]

Hi,

 

try with other sd CARD. I prefer Samsung - not Sandisk.

Adventurer
Posts: 14,098

Re: New Camera

[ New ]

 everything of the camera generates heat.  what sd card is it?

Explorer
Posts: 13,055

Re: New Camera

[ New ]

Make sure you are using a SD card from this list 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."

Once downloaded, Extract (unzip) the UPDATE.zip file.  You will get a folder named UPDATE with files inside.  Save this to your computer.

 

Using a USB/SD adapter, insert your SD card into the computer.  Find the card using Windows Explorer (or Finder on Mac) and perform a FULL (not Quick) format.

 

Once the format is complete, copy the UPDATE folder (not UPDATE.zip) to the blank SD card

 

Eject the card and insert into your camera.  Power on the camera using the side Mode/Power button and let the update run.

 

Once completed, power the camera on using the Mode/Power button and go to Preferences>Reset> and format the SD (it's also a good idea, but not required, to factory reset the camera Preferences>Reset>Factory Reset).

 

If you continue to have issues, try the above with another card from the list.

  1. Determine whether removing the SD card from the camera alleviates the freezing/hating issues (i.e., power the camera on without an SD card and see if the camera freezes/gets hot while navigating the menus).
  2. Try a different, known good SD card. GoPro recommends only purchasing name brand SD cards through reputable resellers. Check out the Recommended SD Card list.  There are both counterfeit and underperforming SD cards out in the marketplace, which can prevent proper functioning of your camera's features.

 

If trying all of the above does not solve your issue, contact the GoPro Support Team.

Note: It is not uncommon for the camera to get warm, and even hot (especially around the lens) when using High resolution/frame rates.  The camera has a processor, sensor, and chip sets that do generate a considerable amount of heat contained within a waterproof housing.  During charging and Wi-Fi usage it can also get warm. However, the most common cause of excessive heat is faulty or underperforming SD cards.

Tourist
Posts: 3

Re: New Camera

[ New ]

It is a SanDisk Ultra 128gb Xc. I have just purchased a SanDisk Extreme u3 which I hope will help.

Adventurer
Posts: 14,098

Re: New Camera

[ New ]

Just he word Ultra.  try another card.

Explorer
Posts: 13,055

Re: New Camera

[ New ]
When you get the new card, follow the instructions as I listed above.
Adventurer
Posts: 14,098

Re: New Camera

[ New ]

let all know most use what they got

GoPro
Posts: 14,888

Re: New Camera

[ New ]

@nickp257, their suggestions are great. Let us know how it works for you. 

Tourist
Posts: 3

Re: New Camera

[ New ]

I have had a play this weekend but I think I may have to send this back,

I got a new SanDisk 128gb extreme 3 edition. Still over heating when not even recording.

I recorded 45mins of my football game and it used 100% of the battery on the lowest quality setting.

I have noticed theat the still pictures arent clear.

Also it will not turn off now.

Seems its definitely a faulty one.

GoPro
Posts: 28,633

Re: New Camera

[ New ]

Hi @nickp257

 

See if running a manual update with a new card helps.

Should it still be the same, please let our Support Team know.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 3

Re: New Camera

[ New ]

So, I sent back the camera and have recieved a new one back. I use the term new loosely as this seems to be a refurbed one as it has a couple of dents and is clearly not new. Anyway, on its arrival I put in the battery along with the new memory card which is the best the best I can get. I paired it to my phone app, updated the unit and set it filming on the lowest resolution, after 15 minutes recording the camera was very hot. I couldnt hold it comfortably and the battery had gone down 30%. At least this one turns off unlike the other.

Have I just wasted over £400?

 

Explorer
Posts: 13,055

Re: New Camera

[ New ]
What SD card (make/model/size) and do you have another you can test with?
Exactly what settings? . Resolution, Frame Rate, Protune On/Off, Quick Capture On/Off, Voice activation On/Off, GPS On/Off, Connections On/Off
The lowest resolution 720p isn't the least taxing as it uses the highest frame rates

Format the card in the camera and then do a factory reset. Do not connect to the app when prompted and perform a test recording allowing the camera to record until the battery dies. Using 1080p/60fps the camera should record for about 80-90 minutes.

Adventurer
Posts: 14,098

Re: New Camera

[ New ]

Sorry that  you sent back a Brand new camera to get a refurb,  was the camera you sent back brand new and where purchased from?  If purchased from GoPro I  get my Refund before it is to late and then get a new camera via a store. and chances of a headache may be less.

 

 

If you chose not to  tell us  the settings and resolutions  then it becomesa guessing game here.  heat due to 4K,  fast battery loss 100% brightness, to member  playing with settings to figure the best for them,

  so on and so on. 

 

As mentioned today fw 1.80 corrects most issues try that out  b

 

Sightseer
Posts: 3

Re: New Camera

[ New ]

I have a SanDisk Extreme 128gb V30 xc1 U3, Tried with a 32gb Samsung which was as bad.

settings- Res 960 , 120 4:3 wide, low light, protune off, location off. stabilization off.

 

I will do the factory reset and see how I go.

 

Sightseer
Posts: 3

Re: New Camera

[ New ]

I purchased from the GoPro site itself. It was brand new.

I'm going to try the factory reset and test like the guy above said then if that doesnt work I will have to give up. 

The last 3 years I have used a Hero 4 at football and its been perfect. Wish I had stayed with that.

Adventurer
Posts: 14,098

Re: New Camera

[ New ]

thank you:

 

GoPro has a 30 day return policy and once 30 days goes by  it is  warranty only. so I would use the return. but we all do things different;y.

 

FUll format the card takes 30 minutes on a 64. an hour on a 128gb, donot know how Ask?  then likesaid factory reset the camera, then  flash fw 1.8 to fix all issues.  and let us know..

 

 without the card in test the camera  see if any issues occure. then the card