New 7 white, stuck on picture

[davidk17867]

New hero 7 white. got everything set up, and tested. Took video of trail riding, after batery was low so I charged it. When I went to download the video, said I had recorded nothing, but light showed it was recording. camera is frozen on image and pushing buttons does nothing. Do I send the camera back or id there something I can try to fix it.

[aragon1006 · Accepted solution]

Hi @davidk17867

Sorry for any troubles caused. What SD card are you using?

Was the camera updated?

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

Thanks!
Ej

[aragon1006 · Accepted solution]

Hi @davidk17867

Sorry for any troubles caused. What SD card are you using?

Was the camera updated?

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

Thanks!
Ej

[davidk17867]

I finaly got it working after pushing the buttons a million times, and re installing the sd card.

[aenriquez]

@davidk17867, glad to hear that you were able to get your camera working again. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!