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Tourist
Posts: 4
Accepted Solution

Never used yet Cant update camera now power is off but indicators flashing

Setting go pro 7 white up
Cant update camera it comes up cant connect to internet. And now its powered down but the lights are flashing and it wont turn on now. Bought this for my son for xmas now having second thoughts that i should of bought cheaper make, fuming.

Accepted Solutions
GoPro
Posts: 9,299

Re: Never used yet Cant update camera now power is off but indicators flashing

Hello @foggysurf04877. Sorry to hear about the trouble. If you have access to a computer and an SD card adapter, try manually updating the camera firmware following the instructions below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged, and that you are using one of the recommended cards here https://gopro.com/help/articles/block/microSD-Card-Considerations . Feel free to post back for any question or concerns. 

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All Replies
GoPro
Posts: 9,299

Re: Never used yet Cant update camera now power is off but indicators flashing

Hello @foggysurf04877. Sorry to hear about the trouble. If you have access to a computer and an SD card adapter, try manually updating the camera firmware following the instructions below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged, and that you are using one of the recommended cards here https://gopro.com/help/articles/block/microSD-Card-Considerations . Feel free to post back for any question or concerns.