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Sightseer
Posts: 2

Need password for mobile app. LCD screen out

[ New ]

Hero 5 

Touch Screen went out. Need password for app. Any suggestions?


Accepted Solutions
GoPro
Posts: 28,608

Re: Need password for mobile app. LCD screen out

[ New ]

Hi @peppermo

 

The password is generated/can be found on the camera.

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 28,608

Re: Need password for mobile app. LCD screen out

[ New ]

Hi @peppermo

 

The password is generated/can be found on the camera.

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Need password for mobile app. LCD screen out

[ New ]

thanks for the info....just got off the chat about it and it's a no go issue with the screen and password.