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Tourist
Posts: 5

NOTE TO ALL HERO BLACK 5 USERS: MODE/POWER BUTTON FAILURE

GoPro HERO Black 5 purchased November 2016:

Underwater use restricted to heavy rain and fresh water imersion to a depth of no more than 1 metre.

June 2017 camera used in pool - no more than 1 metre

camera begins 'cycling' through functions without user input.

Hard resets performed with some success.

Late July camera used in pool - no more than 50cm

camera issues start again.

powers up without user input.

can only be 'turned off' by removing battery.

when battery inserted camera begins powering up and then 'cycling through random functions.

Hard reset does not solve problem.

Made close visual inspection of camera body and seals.

Find failure of rubber on mode/power button.

not happy

 

GoPro HERO 5 Black mode button failure.jpg
Adventurer
Posts: 8,472

Re: NOTE TO ALL HERO BLACK 5 USERS: MODE/POWER BUTTON FAILURE

 wear - n - tear.  mine wore on dead center doe t oecessive on & off use.   I have a  hole in hte center only.

 

Never dunked.

 

Will never dunk

 

Will always use the I/O

 

WIll not stop using the I/O

 

Camera can be replaced, by Octobber 2017 as My case is  open and  promised by gopro to replace at my  leisure!

Tourist
Posts: 5

Re: NOTE TO ALL HERO BLACK 5 USERS: MODE/POWER BUTTON FAILURE

all sorted...within one hour of posting last message I have a new camera. Returned to retailer, they swapped without quibble.

Can't fault that kind of service. !!!

Adventurer
Posts: 8,472

Re: NOTE TO ALL HERO BLACK 5 USERS: MODE/POWER BUTTON FAILURE

nope b glad you got it taken care of 

Tourist
Posts: 6

Re: NOTE TO ALL HERO BLACK 5 USERS: MODE/POWER BUTTON FAILURE

Exact same issue here. Not excessive use, happened with 11 months of limited use.  GOpro told me its wear and tear and not covered by warranty. They offered a 40% discount on a new one. In my view this is a product design/failure issue. I suspect more will start to appear over time.

Sightseer
Posts: 1

Re: NOTE TO ALL HERO BLACK 5 USERS: MODE/POWER BUTTON FAILURE

Ah ha. Yes design fault indeed. Certainly not designed for much use and I haven't used mine much at all in the past several months (and only 10 months old) I didn't notice my power button had a small hole and after last use that became larger and has seeped water right onto the camera. If the waterproofing of the camera is so flimsy it can't stand much usage, then it certainly isn't fit for the purpose for which it was sold. The frustrating thing is I have a gopro underwater housing for it, but given this Hero5 was meant to be waterfproof, I don't use for on the surface. Obviously a mistake. Wiĺl be interesting to see if retailer claims as wear and tear and not the obvious poor design Gopro.
Tourist
Posts: 6

Re: NOTE TO ALL HERO BLACK 5 USERS: MODE/POWER BUTTON FAILURE

[ Edited ]

Good Luck... GoPro would not have a bar of it... its just wear and tear....yeah right ...within 11 months and limited use.  Anyway JB Hifi (retailer in Aus) simply looked up on their computer and said yes..we will replace.  So mine was sorted. But poor support from Gopro.

 

PS I think they typed in "power buttton problems" so I suspect there is a database of issues that the retailer is automatically authorised to replace a gopro when it is on the list.  So maybe go to retailer and say power button issues.

 

 

 

 

Adventurer
Posts: 8,472

Re: NOTE TO ALL HERO BLACK 5 USERS: MODE/POWER BUTTON FAILURE

fingetip nail will do the rest tearing into it   I wonder if my H6 will do the same now? so I try in my mind to each time not hit with my nail.  I should put a  selicon sticker over it.