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Sightseer
Posts: 1
Accepted Solution

NO SD and NO WIFI RESET

i have the Gopro Hero 4 black ( it's silver in color) and it powers on... and gets stuck in the blue light... the defult password dont work.. theres NO Wifi reset on this thing and it wont connect to the application. 2nd issue is... i put a brand new memory card in and it tells me theres NO SD... even when formattin or erasing it. i have tried EVERY method for each problem i stated and NOTHING is working. O and the video quality sucks on this thing..... nothing like they show on there advertisements. SO ANY HELP WOULD BE GREAT! 


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GoPro
Posts: 9,801

Re: NO SD and NO WIFI RESET

@vitalbeach7647, thanks for reaching out. You may try reinstalling the firmware update of the camera as it can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

If that doesn't help, you can perform a Factory Reset on your camera following the steps here.

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.

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All Replies
Highlighted
GoPro
Posts: 9,801

Re: NO SD and NO WIFI RESET

@vitalbeach7647, thanks for reaching out. You may try reinstalling the firmware update of the camera as it can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

If that doesn't help, you can perform a Factory Reset on your camera following the steps here.

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.