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Sightseer
Posts: 4

NO ENCIENDE

Hola estoy muy confundida, compre mi hero7 white en diciembre, no pudieron hacerme cambio en walmart, hablo a go pro la envio a verificar, me mandan la misma camara sin el problema resuelto! No entiendo su pesimo servicio! No puedo entrar a los chats de ayuda ni marcar por telefono.

Mi hero 7 white NUEVA jamas la he usado puesto que prendio y se apaga al instante, no puedo hacerla volver a prender, solo se ve el logo y se vuelve a apagar, el cargador no la carga, pobre con otro y tampoco, nose que pasa, la peor compra que he hecho.

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GoPro
Posts: 7,699

Re: NO ENCIENDE

 

Hi @epichero14467

 

I am really sorry for any troubles caused.

Please go over the steps on: HERO7 Will Not Power On

 

If it's still the same, reach out to our Support Team by phone or chat through https://gopro.com/help/ContactUs

Please contact them during their hours of operation listed on the link.

 

Thanks!

Ej