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Tourist
Posts: 2

NEW Hero 7 silver: screen freezes, camera won't turn off

screen freezes: "GoPro"

Device won't even turn off, after pushing both buttons for at least 10 secs.

scree goes black for 1 second and again up then wit the start message 'GoPro' and nothing more.

GoPro
Posts: 8,979

Re: NEW Hero 7 silver: screen freezes, camera won't turn off

Hello @megawater87622

 

Has the camera been updated already? If not, try manually updating the camera following the steps detailed here . Make sure that the camera is charged and a formatted, recommended SD card is used. Let us know how it works out. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: NEW Hero 7 silver: screen freezes, camera won't turn off

Hi,

Thanks for your reply.

The thing is that I could start it up, after getting it out of the box.

I connected the GoPro with with my mobile (bluetooth-wifi).

Then I got the message that I had to upgrade it.

I tried to do this the manually way (with a good sd card), and from the moment i started that upgrade it went wrong.

 

I already had contact with customer support they couldn't help me.

I lost my ticket of the shop and paid cash.

So I have nothing I can proof.

If you have any bright ideas, please....

 

Thanks in advance.

 

greetz

Sacha

GoPro
Posts: 11,601

Re: NEW Hero 7 silver: screen freezes, camera won't turn off

 

Hi @megawater87622

 

Try formatting the SD card on a computer.

Then proceed with the manual update.

https://gopro.com/update/hero7-silver

 

Thanks!

Ej

Sightseer
Posts: 1

Re: NEW Hero 7 silver: screen freezes, camera won't turn off

what did you do to solve this problem?

GoPro
Posts: 11,601

Re: NEW Hero 7 silver: screen freezes, camera won't turn off

Hello @shanebeyond

 

Were you able to update your camera?

Make sure that you are using a recommended SD card.

 

You may also refer to: https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

Let us know how it goes.

 

Thanks!

Ej