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Sightseer
Posts: 1

Não consigo resetar wifi da câmera.

Bom dia,

Não consigo redefinir a wifi da câmera GoPro Hero3+ Silver Edition. Li os manuais disponíveis no site e segui todos os passos para atualizar e redefinir nome e senha da wifi. Comprei um cartão de memória 32gb e faço todas as instruções disponíveis, no entanto, ao colocar o cartão de memória na câmera, nada acontece - ela não atualiza e não aparece erro, apenas não faz nada. Gostaria de uma solução para utilizar a câmera. 

Att, Leonardo.

GoPro
Posts: 9,664

Re: Não consigo resetar wifi da câmera.

Hi @leodemier

 

Sorry if you are getting some issues updating the camera.

Kindly try the update again, after unzipping the folder make sure that you are copying the update folder containing the files to the root of the SD card.

Also, ensure that the folder name is "UPDATE".

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 1

Re: Não consigo resetar wifi da câmera.

Estou com o mesmo problema, já tentei estas instruções também e não funcionou.

GoPro
Posts: 9,664

Re: Não consigo resetar wifi da câmera.

Hi @henrique2078

 

Thanks for trying.

Please reach out to our Support Team to move forward with this concern.
https://gopro.com/help/ContactUs      

 

Please have your camera's serial number and proof of purchase ready.
 

Regards,

Ej

Sightseer
Posts: 1

Re: Não consigo resetar wifi da câmera.

Cosegui-se resolver? 
Estou com o mesmo problema.