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Tourist
Posts: 1
Accepted Solution

Não actualiza, erro constante.

Após pedido de ultima atualização, a camara emite um erro de falha e posterior contacto ao suporte.
Cartão formatado , reiniciada mas mantem erro e insucesso.

Accepted Solutions
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GoPro
Posts: 5,840

Re: Não actualiza, erro constante.

@fmaxado, make sure that a recommended SD card is used for your camera. 

 

If in case the camera won’t initiate the update, it can be because the camera is not recognizing the update on the SD card. We do have some suggestions here that should help get the update working: 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the individual files within the UPDATE folder on the root level of the SD card. 

 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate.  

 

Hopefully, this helps. Let us know how it goes.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 5,840

Re: Não actualiza, erro constante.

@fmaxado, make sure that a recommended SD card is used for your camera. 

 

If in case the camera won’t initiate the update, it can be because the camera is not recognizing the update on the SD card. We do have some suggestions here that should help get the update working: 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the individual files within the UPDATE folder on the root level of the SD card. 

 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate.  

 

Hopefully, this helps. Let us know how it goes.