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Reply
Tourist
Posts: 4

Mystery icon: Red dot, white camera on a black field

The rear screen presented me with a strange icon: Red dot, white camera on a black field surrounded by a circular field of white dots. 

 

The HERO7 seemed to be frozen while this symbol appeared.

 

What does this symbol mean? I could not find it in the HERO7 manual.

 

Thank you!

GoPro
Posts: 3,505

Re: Mystery icon: Red dot, white camera on a black field

Hi @loyalcave73287,

 

Can you send a picture of what you see on your screen?

 

Here's the product manual for your camera: https://gopro.com/help/productmanuals

 

Please make sure that you are using a recommended SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

And you install the latest update.

 

 

Please let us know. 

 

Thanks!

-Jay 

Tourist
Posts: 4

Re: Mystery icon: Red dot, white camera on a black field

[ Edited ]

 

Here's the mystery symbol. I have since reformatted the SD card (a Samsung, on the recommended list).

IMG_0363.jpg
GoPro
Posts: 3,505

Re: Mystery icon: Red dot, white camera on a black field

Hi @loyalcave73287,

 

That is a timer indicator. 

Please swipe down. After that disable the timer and that should be removed. 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Mystery icon: Red dot, white camera on a black field

Thank you for the quick reply. Here's the odd thing: All swiping was frozen when that icon appeared. And I never initiated a timer. I took the picture because this icon appeared a few times yesterday. I thought perhaps it indicated buffering to the card (though it doesn't look like buffering -- really doesn't look like a timer either!).

 

I now have reformatted the SD card and reinstalled the latest firmware.

 

Fingers crossed.

 

Appreciate your help!

 

Don

GoPro
Posts: 3,505

Re: Mystery icon: Red dot, white camera on a black field

Got it @loyalcave73287,

 

That's weird that  it's happening even if you're using a recommended SD card. 

 

I would suggest to try to contact Samsung to verify your SD card. 

Other users reported that they got a counterfeit Samsung SD card. 

 

Please let us know.

 

Thanks!

-Jay 

Adventurer
Posts: 10,625

Re: Mystery icon: Red dot, white camera on a black field

How long did the icon show on the screen? Did the ability to swipe resume after the icon went away? It looks like the countdown timer has been selected in photo mode. Once the timer initiates, you can't access the screen until the countdown completes and the photo is taken.