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Hiker
Posts: 14

Re: My waterproof GoPro 6 has water damage

[ New ]

UPDATE: It has been NINE months and no resolve on my water-damaged Hero 6.

What I can advise is if you want a waterproof camera stay away from GoPro... it is NOT waterproof as all their fancy ads will tell you. Fake news! - and if you a problem with your GoPro and need support, forgetaboutit

 

 

GoPro
Posts: 6,097

Re: My waterproof GoPro 6 has water damage

[ New ]

Hi @snowycliff0772,

 

Sorry to know that.

Did you already tried to follow up with our customer support team?

 

Do you have the case number so that we can check?

 

Regards,

-Jay 

Hiker
Posts: 14

Re: My waterproof GoPro 6 has water damage

[ New ]

Yes I have been in touch with GoPro customer support team many times in the last 9 months, but they keep telling me that they will email me when they are ready with a resolve. I have a claim number but apparently I am low or no priority.

Understand this was a brand new unit and I thought it was under warrantee!

GoPro
Posts: 6,097

Re: My waterproof GoPro 6 has water damage

[ New ]

Got it @snowycliff0772,

 

I understand that. 

If you can provide a case number I can follow up with your case. 

 

 

Regards,

-Jay 

Hiker
Posts: 14

Re: My waterproof GoPro 6 has water damage

[ New ]

Jay, you would be a miracle worker if you can get som answers. Here is my case #04572231

Good Luck

Gord