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Tourist
Posts: 2

My new hero 9 black back screen is so dim I can hardly see it.

[ New ]

I turned the brightness up to 100% and no change.  Still incredibly dim.  Also, the update is failing each time.

GoPro
Posts: 30,857

Re: My new hero 9 black back screen is so dim I can hardly see it.

[ New ]

Hi @daringflam3818

 

How are you updating the camera?

What error message are you getting? 

Please go over the manual update steps on https://gopro.com/en/us/update/hero9-black

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
 

Thanks!

Ej