Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Tourist
Posts: 3

My new Hero 8 is only recording audio on one side

[ New ]

My new Hero 8 is only recording audio on one side (the right) when I have my external mic plugged in with the GoPro Mic adapter. I have tried the mic in different devices and it works, so I'd say there is either something wrong with the camera or the mic adapter. The mic is a TRS Zaffiro Omni-directional Lavalier mic. The camera records in stereo when I am using the built in mics on the camera body. The camera's firmware is up to date. I think the mic adapter isn't working properly. Can someone please help me with this? 


Accepted Solutions
GoPro
Posts: 15,698

Re: My new Hero 8 is only recording audio on one side

[ New ]

Hello @jerryb62851. Just to check, if available, have you also tried using a different microphone?

You may also try to perform a factory reset in the camera.

View solution in original post

Tourist
Posts: 3

Re: My new Hero 8 is only recording audio on one side

[ New ]

Sorry for the delay in responding to aragon1006. I was out of town.

I tried a 3rd mic and it worked.

Thanx.

View solution in original post


All Replies
GoPro
Posts: 15,698

Re: My new Hero 8 is only recording audio on one side

[ New ]

Hello @jerryb62851. Just to check, if available, have you also tried using a different microphone?

You may also try to perform a factory reset in the camera.

Highlighted
Tourist
Posts: 3

Re: My new Hero 8 is only recording audio on one side

[ New ]

I tried another mic and I have now tried the factory reset. Neither worked. It is still only recording on one side, the rt.side. 

GoPro
Posts: 30,948

Re: My new Hero 8 is only recording audio on one side

[ New ]

Hi @jerryb62851

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Thanks!

Ej

Tourist
Posts: 3

Re: My new Hero 8 is only recording audio on one side

[ New ]

Sorry for the delay in responding to aragon1006. I was out of town.

I tried a 3rd mic and it worked.

Thanx.