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Tourist
Posts: 4
Accepted Solution

My new Gopro 2018 won’t turn on

Gopro 2018 won’t turn on second day of using it on holiday
No issues until today, then all off sudden it switched off. Thought battery maybe flat so I tried second battery same problem. Both batteries have been fully charged using gopro battery charger
I’ve connected camera to usb power socket & no lights on camera & still unable to switch on. Tried holding power button for 10seconds(reset) still nothing

Accepted Solutions
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GoPro
Posts: 5,897

Re: My new Gopro 2018 won’t turn on

 

Thanks @grandpeak02733

 

Please contact our customer support team. 

They might need to collect some data to fix that and they will identify if replacement is needed. 

 

They are available via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay

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GoPro
Posts: 5,897

Re: My new Gopro 2018 won’t turn on

 

Hi @grandpeak02733

 

Can you try charging the camera without a battery? 

Let us know if there's any light indicator. 

 

Next try to leave it plugged in with a battery for 30 minutes then use it. 

 

Let us know what will be the result.

 

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 4

Re: My new Gopro 2018 won’t turn on

Hi Jay

I tried charging gopro with out the battery in & no lights

I then put the battery in & plugged it. The WiFi blue light on front of the camera started to flash. This eventually went out, no other lights came on
After 30mins I tried turning gopro on, still no response or lights

Thanks
Highlighted
GoPro
Posts: 5,897

Re: My new Gopro 2018 won’t turn on

 

Thanks @grandpeak02733

 

Please contact our customer support team. 

They might need to collect some data to fix that and they will identify if replacement is needed. 

 

They are available via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay

Highlighted
Tourist
Posts: 4

Re: My new Gopro 2018 won’t turn on

Hi Jay

I contacted customer support today & arranged to return my gopro when I get home from holiday.
A bit disappointed that it couldn’t be resolved as I’m now left with a mobile for the rest of our holiday snaps/videos
Thanks for your replies & help
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GoPro
Posts: 5,897

Re: My new Gopro 2018 won’t turn on

 

Hi @grandpeak02733,

 

I believe customer support can set up a return and replace on your location even if you're travelling. 

You can confirm that with a GoPro Customer Support Rep. 

 

Hope that helps. 

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 5

Re: My new Gopro 2018 won’t turn on

This sounds very familiar to the issue i have had with my brand new Hero 2018 - https://community.gopro.com/t5/Cameras/Hero-2018/m-p/228333#/M65713
Highlighted
Tourist
Posts: 4

Re: My new Gopro 2018 won’t turn on

Thanks for your replies
I have given up trying to get it to work. I’ve arranged for it to be returned to gopro once I get home from holiday
Very disappointed with it & have missed out on taking some good pics/videos while on holiday