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Sightseer
Posts: 1

My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life, I turn off all wireless and voice commands, what should I do?

Adventurer
Posts: 13,860

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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I am so sorry to hear this.  Could you tell us that you have fw 1.51 installed and the  sdxc card using.

 

 I   remove thesd card and fully format  then charge the camera without the card.  and when  you are ready  manually flash firmware and    the camera should ask you to format in the camera for the first time ifnot go to preference and reset and format.

 

 and   then in reset factory  reset and retry your camera.  I hope its not an Ultra car or slowerspeed card.

 

  

Tourist
Posts: 5

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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I am facing the same heating issue, I have tried using one of recommended cards too (Samsung EVO Plus)

GPS: OFF

Voice Commands: OFF

Connectivity: OFF

Screen Brightness: 10%

 

My battery lasts just an 1 hour. The camera has to be water cooled to handle after a short video at (1440/60). 

GoPro
Posts: 6,097

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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Hi @sunnyboost23110,

 

Please try to install the new update manually. 

Here's how: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Please follow the manual update procedure. 

 

 

Regards,

-Jay 

Tourist
Posts: 5

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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No good...
Manual installation doesn't help.

The other strange thing I noticed is that the Quik doesn't provide the firmware details when connected to the GoPro using USB
GoPro
Posts: 27,018

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

[ New ]

 

Thanks for giving it a try @sunnyboost23110

 

Please reach out to our Support Team to move forward with this concern.

They are available by phone or chat.

https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

Tourist
Posts: 5

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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"Chat is currently unavailable for you."
Not sure what does this mean....
GoPro
Posts: 27,018

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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Hi @sunnyboost23110

 

Were you able to select the correct country?

Also, please not of their operating hours listed on the same link.

 

Thanks!
Ej

 

Tourist
Posts: 5

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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Hi Ej,

The country is auto detected I guess... Let me try later tomorrow.

Just to update.. Quik has finally detected my camera and the firmware that it is on 1.51

But there is no option to manually update the firmware using Quik, not sure if it works with the GP7b
GoPro
Posts: 6,097

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

[ New ]

 

Please keep us posted @sunnyboost23110,

 

We'll check on it. 

 

By the way you may change your country to US.

On our website there is a change region or country option. 

It's located on the upper right hand corner of the screen. 

 

Once you're now on US then try to initiate a chat request. 

 

 

Regards,

-Jay

Adventurer
Posts: 13,860

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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@sunnyboost23110 wrote:
Hi Ej,

The country is auto detected I guess... Let me try later tomorrow.

Just to update.. Quik has finally detected my camera and the firmware that it is on 1.51

But there is no option to manually update the firmware using Quik, not sure if it works with the GP7b

A Manual updat wil lnot be on Quick you must go here

 

https://gopro.com/update/hero7-black

Nomad
Posts: 301

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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Can I update manual when my gopro is already updated to 1.51 to check if it will correct some issues ? like overwrite firmware :?

GoPro
Posts: 27,018

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

[ New ]

 

Hi @enc3ladus

 

Yes, it is called a manual software update.

Please refer to this link: https://gopro.com/update/hero7-black

Instructions are listed after the email address and serial number page.

 

Let us know how it goes.

 

Regards,

Ej

Tourist
Posts: 10

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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Same here, just received my replacement camera... firmwire updated manually to 1.51... start to charge the battery, when almost 100% the camera start to record by himself... :(
GoPro
Posts: 19,612

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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Hello @davidt3286

 

This is odd. By any chance, is the Wake On voice, the voice commands, or the Wi-Fi on the camera on? Was the camera firmware updated manually? Doe the camera record on its own while in idle state, or even when turned off? Hope to hear back from you. A short clip of the issue will be very helpful. 

 

Thanks, 

Marius

Tourist
Posts: 5

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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I returned the camerea to Amazon.in, I am currently testing the replacement. And the replacement does not heat up too much and the battery life is better than the previous one without doing any changes to the settings.

 

I have updated the replacement camera manually. Lets hope that it stays good...

GoPro
Posts: 23

Re: My new GoPro Hero 7 Black heats and starts recording by it self consuming all the battery life

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@sunnyboost23110,

 

Good job in updating the camera successfully. We hope for the best. Promise to capture great moments using your GoPro.

 

 

Cheers, 

 

Rae