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Sightseer
Posts: 1
Accepted Solution

My laptop will automatically shutdown everytime I try to watch the video.

Hi. I'm a GoPro newbie and owner of GoPro Hero 5 Black.

 

My problem is, after transferring the videos to the laptop, and everytime I want to watch the videos, my laptop will automatically shutdown. I can't figure out why. Is it because, I haven't install Quik to my laptop or because incompatible issue (my laptop operating system is 32 bit). 

 

Your any kind of help is appreciated. Thank you. 

 

 

 

~ Suhaila S~


Accepted Solutions
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GoPro Community Manager
Posts: 7,027

Re: My laptop will automatically shutdown everytime I try to watch the video.

@nicejump38003  -Playback issues are typically related to the device and not to the GoPro files, so it's not something we're likely going to be able to help with too much, but if you reach out to our Support team at https://gopro.com/help/ContactUs, we'll see what tips we can offer for your specific system.


Thanks,
Jeff

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All Replies
Highlighted
GoPro Community Manager
Posts: 7,027

Re: My laptop will automatically shutdown everytime I try to watch the video.

@nicejump38003  -Playback issues are typically related to the device and not to the GoPro files, so it's not something we're likely going to be able to help with too much, but if you reach out to our Support team at https://gopro.com/help/ContactUs, we'll see what tips we can offer for your specific system.


Thanks,
Jeff