10-12-2020 05:24 AM
10-12-2020 05:45 AM
10-12-2020 04:01 PM
Sorry to hear about the trouble, @corym2183 and @jhonjv. If batteries are still not recognized by the camera even after the troubleshooting steps you did, the next step would be to engage our Support team for further assistance.
To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.
Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
10-13-2020 01:10 AM
10-14-2020 12:02 PM
@corym2183, we're seeing a few attempts of our Support Team to contact you from yesterday and today. They were routed to your voicemail. Please make sure that your phone/network isn't blocking unknown calls. The tickets are currently open and one of our Support representatives will contact you again.
You may also try initiating a chat session through https://gopro.com/help/ContactUs. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.
10-15-2020 02:38 AM