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Tourist
Posts: 2
Accepted Solution

My hero7 has water damage and does not function.

Your support site tells me that chat is unavailable for my region to discuss this directly.

I am in Dubai-UAE.

Where do I send it for repair?


Accepted Solutions
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GoPro
Posts: 13,084

Re: My hero7 has water damage and does not function.

Sorry, @krisl1705. We do not have service or repair centers so the best contact for your camera concern is our Support team. Please try contacting them again during hours of operation. Try a different browser, or a different device. Also make sure that you use a supported browser and allow pop ups to start a chat with Support. Thanks!

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GoPro
Posts: 13,084

Re: My hero7 has water damage and does not function.

Hello @krisl1705. Try changing the location (see upper-right portion of the chat support page) to US, for example, or any other location. You may also call the team through their contact numbers here. Let us know how it works out. 

Highlighted
Tourist
Posts: 2

Re: My hero7 has water damage and does not function.

Hello. I did change the location. Still nothing.

I dont want to call people. I just need a service point for a defective product.

Why can this not be simple? 

 

Highlighted
GoPro
Posts: 13,084

Re: My hero7 has water damage and does not function.

Sorry, @krisl1705. We do not have service or repair centers so the best contact for your camera concern is our Support team. Please try contacting them again during hours of operation. Try a different browser, or a different device. Also make sure that you use a supported browser and allow pop ups to start a chat with Support. Thanks!