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Tourist
Posts: 3

My hero5 is having problems taking pictures

[ Edited ]

My gopro5 is having issues taking picutres.  It hesitates for a long time before taking the picture.  I would try pushing the picture button several times before it would finally take it.  This happened while hiking in Kauai.  Then when I was in Maui swimming with turtles I was using it again and it only took 44 pictures when I took at least 400 pictures.  So something is going wrong with the camera.  I am really upset because I took so many pictures and only 44 showed up on my sd card.  It is not taking the picture when I engage the button or it is hesitating so long that I think I am taking 5 pictures when its only actually engaging once.  

 

Its a Hero5

GP27039371

Serial: [Edit]

Version 02.00

 

Please help,  It is worthless if I can't get it to work!

 

Thanks,

Sara May

Explorer
Posts: 11,204

Re: My hero5 is having problems taking pictures

What SD card (make/model/size) are you using?
Explorer
Posts: 11,204

Re: My hero5 is having problems taking pictures

Also,
What firmware version does your camera have.

What are your photo settings?
Tourist
Posts: 3

Re: My hero5 is having problems taking pictures

Camera is up to date for all updates.  I am using sd card - SanDisk Extreme Plus 64gb which is only a few months old.

My photo settings are all default except I change the FOV to medium.  NO protune, NO wdr and no raw.  I don't see any reason for the camera to be hesitating.

Tourist
Posts: 3

Re: My hero5 is having problems taking pictures

Also, I forgot to mention that my LED on the front of the camera is off.  It hasn't been working.  I went into settings and the LED is set at ALL ON.