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Sightseer
Posts: 1
Accepted Solution

My hero5 black completely shut down and cant turn on,cant charge anymore.

I was dowloading photo to my computer with the original wire and the 5 black completely shut down.I try to turn it On with a new battery and nothing more.I cant turn it On or charge it either.what should I do?

Thanks for your times.

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GoPro
Posts: 15,313

Re: My hero5 black completely shut down and cant turn on,cant charge anymore.

What happened to your camera is odd, @noblecave85343 . It would be best to get in touch with our Support team so they can walk you through the next  steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, please have camera information ready so you can get assisted as quickly as possible. Best regards!

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Highlighted
GoPro
Posts: 15,313

Re: My hero5 black completely shut down and cant turn on,cant charge anymore.

What happened to your camera is odd, @noblecave85343 . It would be best to get in touch with our Support team so they can walk you through the next  steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, please have camera information ready so you can get assisted as quickly as possible. Best regards!