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%3CLINGO-SUB%20id%3D%22lingo-sub-50379%22%20slang%3D%22en-US%22%3EMy%20hero4%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50379%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20problem%20started%20one%20month%20ago%20when%20i%20charged%20the%20camera%20with%20the%20battery%20bac%20pac%20on%20it%20and%20didn%20t%20turned%20on.%3C%2FP%3E%3CP%3EThen%20i%20tried%20charging%20differently%20the%20bac%20pac%20from%20the%20camera%20and%20it%20worked.%20But%20few%20days%20ago%20i%20tried%20to%20charge%20again%20the%20camera%20but%20it%20didnt%20charged%20(i%20left%20it%20all%20night).%20When%20i%20placed%20the%20charged%20bac%20pac%20on%20it%2C%20it%20turned%26nbsp%3Bon%20but%20went%20dead%20in%20almost%2010%20secs.%20Actually%20from%20what%20i%20understood%20it%20drained%20out%20the%20fully%20charged%20bac%20pac.%20Since%20then%20the%20camera%20is%20dead%20it%20doesnt%20turning%20on.%20i%20also%20used%20a%20new%20battery%20from%20a%20friend%20and%20still%20nothing%2C%20i%20tried%20all%20your%20recommented%26nbsp%3Bsollutions%26nbsp%3Bbut%20nothing.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20is%20your%20suggestion%3F%3C%2FP%3E%3CP%3Ethanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-50379%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50751%22%20slang%3D%22en-US%22%3ERe%3A%20My%20hero4%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50751%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F29051%22%20target%3D%22_blank%22%3E%40gkol%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20would%20give%20support%20a%20call%20to%20see%20if%20the%20can%20help%20you%20out!%20Here%20is%20where%20you%20can%20find%20the%20contact%20information%20for%20support.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50753%22%20slang%3D%22en-US%22%3ERe%3A%20My%20hero4%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50753%22%20slang%3D%22en-US%22%3EHi%20RyanUnfortunately%20my%20gopro%20is%20dead%20i%20m%20waiting%20for%20them%20to%20check%20my%20warranty.Thanks%20for%20your%20concern.Best%2CGiorgos%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

My hero4 won't turn on

Hi 

My problem started one month ago when i charged the camera with the battery bac pac on it and didn t turned on.

Then i tried charging differently the bac pac from the camera and it worked. But few days ago i tried to charge again the camera but it didnt charged (i left it all night). When i placed the charged bac pac on it, it turned on but went dead in almost 10 secs. Actually from what i understood it drained out the fully charged bac pac. Since then the camera is dead it doesnt turning on. i also used a new battery from a friend and still nothing, i tried all your recommented sollutions but nothing.

 

What is your suggestion?

thanks


Accepted Solutions
GoPro
Posts: 3,924

Re: My hero4 won't turn on

Hi @gkol,

 

I would give support a call to see if the can help you out! Here is where you can find the contact information for support. https://gopro.com/help/PKBContactus

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: My hero4 won't turn on

Hi @gkol,

 

I would give support a call to see if the can help you out! Here is where you can find the contact information for support. https://gopro.com/help/PKBContactus

 

Best,

Ryan

Tourist
Posts: 2

Re: My hero4 won't turn on

Hi Ryan

Unfortunately my gopro is dead i m waiting for them to check my warranty.
Thanks for your concern.

Best,
Giorgos