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Sightseer
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My hero 7 has frozen with it showing usb connected although it’s not

Frozen showing USB connected. Can’t get it to do anything. 


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GoPro
Posts: 14,474

Re: My hero 7 has frozen with it showing usb connected although it’s not

Hello @markh2852.  Which HERO7 camera do you have? The USB icon appears when a camera is powered on and is connected to a computer. Is this when your camera showed the USB icon? If so, try disconnecting the camera from the computer, then powering it off and see if the USB icon disappears. Press and hold the Mode (side) button for at least 10 seconds and let us know how it goes. Thanks!

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Highlighted
GoPro
Posts: 14,474

Re: My hero 7 has frozen with it showing usb connected although it’s not

Hello @markh2852.  Which HERO7 camera do you have? The USB icon appears when a camera is powered on and is connected to a computer. Is this when your camera showed the USB icon? If so, try disconnecting the camera from the computer, then powering it off and see if the USB icon disappears. Press and hold the Mode (side) button for at least 10 seconds and let us know how it goes. Thanks!