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Sightseer
Posts: 2

My hero 7 got leaked by salt water

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I used my Go pro Hero 7 black this week on my vacation. It has like 30 percent battery when I'm using it then suddenly It doesn't turn on. I noticed the leaked when It doesn't want to turn on. 51596308_579906415754497_4035410203120762880_n.jpg

51596308_579906415754497_4035410203120762880_n.jpg

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GoPro
Posts: 27,018

Re: My hero 7 got leaked by salt water

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Hi @grandhero60222

 

I believe our Support Team has provided the best option regarding the situation.

Please continue working with them regarding your case.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Sightseer
Posts: 2

Re: My hero 7 got leaked by salt water

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This happened to me too! Mine is currently in rice, but this shouldnt be happening. Is it working now?

Hiker
Posts: 9

Re: My hero 7 got leaked by salt water

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Try chatting with there online Tech support and tell them the seals are bad... Hopefully they will stand by there waterproof guarantee for you and offer you to send it in under warranty for a new camera...
Nomad
Posts: 301

Re: My hero 7 got leaked by salt water

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As I mentioned couple posts ago this camera even doesn't look like waterproof. Be careful users.In my opinion too many gaps and do not reliable doors for battery and inputs. I dont trust about this waterproof. Better if you buy some water-case.

Adventurer
Posts: 13,860

Re: My hero 7 got leaked by salt water

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Gopro battery door replies on a slider if not colsed properly thart iswhat happ's if you gotthe Plus or care pkg use it.

GoPro
Posts: 27,018

Re: My hero 7 got leaked by salt water

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Hi @redjump54111

 

So long as all camera doors are closed, the HERO7 models are waterproof down to 10m (33ft) without a housing. 

Let our Support Team take a look at what happened.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Hiker
Posts: 9

Re: My hero 7 got leaked by salt water

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The seal is on the doors of the camera anyways, which it cannot be seen really good in that picture!! The pictures look normal to me...
Hiker
Posts: 9

Re: My hero 7 got leaked by salt water

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At least from that angle you cannot see the seal on the battery door.  Like the GoPro rep said (above) reach out to them, there Tech support is REALLY GREATHeart!!  I owned a GoPro 6 Black with is like the 7 only different is in the software of it, and i couldnt get my camera to record for long peroids of time it would go to recording a black flicking screen after 2-3 hours and I reached out to them and I wasnt on the chat even 15 minutes and they set me up with a Warranty return, its in route to California as we speak!  Things to have ready when you chat with them is pictures of the seals on the battery door and the pictures you have.  And a picture copy of your cameras serial number and a picture of your origional sales reciept.  Trust me there great or at least the tech representative i got she was great!!  It was a quick painless troubleshooting then she set me up with a Warranty return!  I was on the chat a whole 10-15 minutes!  

Explorer
Posts: 13,045

Re: My hero 7 got leaked by salt water

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I surf with my cameras around 3-4 times a week. They are waterproof.
Sightseer
Posts: 2

Re: My hero 7 got leaked by salt water

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My Hero 7 also had a leak in battery compartment, only when I had taken it in shallow sea water. Doors were completely sealed as I had specifically ensured that before taking it in. Considering it to be a manufacturing defect, I was relaxed with assumption that GoPro will accept the fault in the camera. 

 

But the disappointment after chatting with tech support is massive. Warranty does not cover water damage, putting the blame on the user. Reading few forum chats around I was sure they would replace my Hero 7. But they are not. 

 

Sent ahead photos. I am also ready to send back my dead camera for them to check it out themselves that their is a leak even when all doors are locked. 

 

Utterly disappointed with GoPro. Will definitely not recommend it to anyone, since it cannot fulfill one of the main features advertised.  

GoPro
Posts: 27,018

Re: My hero 7 got leaked by salt water

[ New ]

Hi @grandhero60222

 

I believe our Support Team has provided the best option regarding the situation.

Please continue working with them regarding your case.

https://gopro.com/help/ContactUs

 

Thanks!

Ej