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Sightseer
Posts: 2

My hero 5 shows up on my iPad screen but won t record

My hero 5 shows up on my iPad screen but won t record

GoPro
Posts: 9,012

Re: My hero 5 shows up on my iPad screen but won t record

Hi @billf107

 

Are you getting an error message?

Does the same happen when paired with a different mobile device?

 

Try deleting the camera from your camera list on the app.

Forget the Wi-FI name and Bluetooth ID on your iPad.

Proceed with the pairing process again.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

 

Thanks!

Ej

Sightseer
Posts: 2

Re: My hero 5 shows up on my iPad screen but won t record

Thanks Ej,

that did it.

 

Much appreciated , Bill

GoPro
Posts: 9,012

Re: My hero 5 shows up on my iPad screen but won t record

Glad to hear that it worked @billf107

Thank you also for posting back.

This will help other users who may encounter the same.

Feel free to post back if something comes up.

 

Regards,

Ej