Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

My hero 5 session will not connect to my remote control. Please help!

My hero 5 session will not connect to my remote control. Please help!


Accepted Solutions
Highlighted
GoPro
Posts: 6,097

Re: My hero 5 session will not connect to my remote control. Please help!

 

Hi @hunterp651

 

Did you follow the steps in here?: https://gopro.com/help/articles/block/How-to-Pair-Your-Camera-with-Your-Smart-Remote

Also is there any error code/message? 

 

Please let us know. 

 

You may also try to contact GoPro Customer for step by step instruction and if possible they might replace that if proven defective. 

But it is still case to case basis. 

 

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: My hero 5 session will not connect to my remote control. Please help!

 

Hi @hunterp651

 

Did you follow the steps in here?: https://gopro.com/help/articles/block/How-to-Pair-Your-Camera-with-Your-Smart-Remote

Also is there any error code/message? 

 

Please let us know. 

 

You may also try to contact GoPro Customer for step by step instruction and if possible they might replace that if proven defective. 

But it is still case to case basis. 

 

Regards,

-Jay