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Sightseer
Posts: 1
Accepted Solution

My hero 5 is not water proof it's my first time to use it underwater and now it's not working...

 

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Explorer
Posts: 13,002

Re: My hero 5 is not water proof it's my first time to use it underwater and now it's not working...

As long as the doors are closed properly and the gaskets are clean, it's waterproof. I've used mine for years in the ocean, lakes, and pools.

However, you need to contact the GoPro Support Team to find out what your options are https://gopro.com/help/ContactUs Be sure to have proof of purchase available when you do.

This is a member to member support forum, so we are not able to assist you with this beyond directing you to the GoPro Support Team.

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Highlighted
Explorer
Posts: 13,002

Re: My hero 5 is not water proof it's my first time to use it underwater and now it's not working...

As long as the doors are closed properly and the gaskets are clean, it's waterproof. I've used mine for years in the ocean, lakes, and pools.

However, you need to contact the GoPro Support Team to find out what your options are https://gopro.com/help/ContactUs Be sure to have proof of purchase available when you do.

This is a member to member support forum, so we are not able to assist you with this beyond directing you to the GoPro Support Team.