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Sightseer
Posts: 3

My hero 5 black won’t connect to Wifi

I can’t my camera to connect to wifi or Bluetooth I read online it’s a common issue with the hero 5 what do o do now ?
Nomad
Posts: 1,033

Re: My hero 5 black won’t connect to Wifi

Please provide details of what device you're trying to connect to, that will help us come up with a solution.  Also provide any error messages that you're getting and what version of the GoPro app you're using.

Sightseer
Posts: 3

Re: My hero 5 black won’t connect to Wifi

I’m trying to connect to the GO pro App but when I try and connect or add device it says Wifi not ready and a blue light flashes. All it says is Wifi not ready. When I try and find the camera with the app it says can’t locate device.
Sightseer
Posts: 3

Re: My hero 5 black won’t connect to Wifi

It’s a go pro hero 5 black
GoPro
Posts: 7,891

Re: My hero 5 black won’t connect to Wifi

Hello @chip-2010

 

Try the following steps: Perform a factory reset on the camera. Once it powers back on, remove the battery and wait a few minutes, then reinsert the battery once more and power it back on. Go through the pairing process once more, and the camera will pair just fine.

Please note that you may have to attempt this multiple times.

 

Let us know how it goes. 

 

Thanks, 
Marius