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Tourist
Posts: 2

My hero 5 black keeps rebooting by itself whenever i switch it on.

Hi, whenever i switch it on, it beeps and then reboots. I cannot go to the menu to do anything. i cannot record. It just keeps on rebooting and rebooting. My camera is out of warranty and i live in mauritius. What can i do?

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Nomad
Posts: 537

Re: My hero 5 black keeps rebooting by itself whenever i switch it on.

Try it without the sd card in, if the camera behaves properly then tell us what exact sd card you are using.

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Tourist
Posts: 2

Re: My hero 5 black keeps rebooting by itself whenever i switch it on.

hi,

tried without SD card. same issue

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GoPro
Posts: 15,435

Re: My hero 5 black keeps rebooting by itself whenever i switch it on.

Hello @redstorm0574

 

It would be best to contact our Support team for help on this matter. You can get in touch with them here: https://gopro.com/help/ContactUs

 

Thanks, 

Marius

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Sightseer
Posts: 1

Re: My hero 5 black keeps rebooting by itself whenever i switch it on.

Same form hy Hero 5 black. I update the firmeware and keeps rebooting, seller change my camera, same for the newone. I restore to fabric settings and everything works well.  I'have one only day testing the camera.

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GoPro
Posts: 15,435

Re: My hero 5 black keeps rebooting by itself whenever i switch it on.

Hello @joser87686

 

Thank you for sharing. Let us know how it goes as you test your camera further. 

Have fun using your GoPro!

 

Best, 

Marius