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Tourist
Posts: 1
Accepted Solution

My hero 3 silver keeps losing connectivity

I have the gopro remote, but despite following the instructions and pairing them up, I keep losing connectivity.  The remote is on my wrist and the camera on either a pole or my helmet while I am snowboarding so not a long distance apart. Sometimes it is ok for a while, othertimes I get the wi fi bars and it will not pair up.

Gareth Bevan

 


Accepted Solutions
GoPro
Posts: 10,259

Re: My hero 3 silver keeps losing connectivity

 

Hi @fireyjump62004

 

See if resetting the remote will make a difference.

Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. 

Once done, proceed with the pairing process again.

 

If it's still the same, try running a firmware update on your camera.

https://gopro.com/update/hero3

**Make sure to copy the update files to the root of the SD card.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 10,259

Re: My hero 3 silver keeps losing connectivity

 

Hi @fireyjump62004

 

See if resetting the remote will make a difference.

Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. 

Once done, proceed with the pairing process again.

 

If it's still the same, try running a firmware update on your camera.

https://gopro.com/update/hero3

**Make sure to copy the update files to the root of the SD card.

 

Let us know how it goes.

 

Thanks!

Ej