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Tourist
Posts: 1

My hero 3 silver keeps losing connectivity

I have the gopro remote, but despite following the instructions and pairing them up, I keep losing connectivity.  The remote is on my wrist and the camera on either a pole or my helmet while I am snowboarding so not a long distance apart. Sometimes it is ok for a while, othertimes I get the wi fi bars and it will not pair up.

Gareth Bevan

 

GoPro
Posts: 7,699

Re: My hero 3 silver keeps losing connectivity

 

Hi @fireyjump62004

 

See if resetting the remote will make a difference.

Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. 

Once done, proceed with the pairing process again.

 

If it's still the same, try running a firmware update on your camera.

https://gopro.com/update/hero3

**Make sure to copy the update files to the root of the SD card.

 

Let us know how it goes.

 

Thanks!

Ej