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Sightseer
Posts: 1
Accepted Solution

My grip won't connect to my Hero.

My Hero 6 Black won't connect to my gimble. The camera keeps telling me update requiered, I go to the App and it tells me no update available. Is there a reason the devices aren't communicating like they're supposed to and the price says the should?


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GoPro
Posts: 6,097

Re: My grip won't connect to my Hero.

[ Edited ]

 

Sorry to know that @therenault

 

 

Please try to reset your camera and your grip. 

 

After that, update them both to the latest version available. 

That should work.

 

https://gopro.com/help/articles/How_To/How-to-hard-reset-the-Karma-Grip

https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings

 

Regards,

-Jay

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: My grip won't connect to my Hero.

[ Edited ]

 

Sorry to know that @therenault

 

 

Please try to reset your camera and your grip. 

 

After that, update them both to the latest version available. 

That should work.

 

https://gopro.com/help/articles/How_To/How-to-hard-reset-the-Karma-Grip

https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings

 

Regards,

-Jay