Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-242465%22%20slang%3D%22en-US%22%3EMy%20grip%20won't%20connect%20to%20my%20Hero.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-242465%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20Hero%206%20Black%20won't%20connect%20to%20my%20gimble.%20The%20camera%20keeps%20telling%20me%20update%20requiered%2C%20I%20go%20to%20the%20App%20and%20it%20tells%20me%20no%20update%20available.%20Is%20there%20a%20reason%20the%20devices%20aren't%20communicating%20like%20they're%20supposed%20to%20and%20the%20price%20says%20the%20should%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-242465%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-242480%22%20slang%3D%22en-US%22%3ERe%3A%20My%20grip%20won't%20connect%20to%20my%20Hero.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-242480%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ESorry%20to%20know%20that%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75947%22%20target%3D%22_blank%22%3E%40therenault%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EPlease%20try%20to%20reset%20your%20camera%20and%20your%20grip.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAfter%20that%2C%20update%20them%20both%20to%20the%20latest%20version%20available.%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThat%20should%20work.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FHow_To%2FHow-to-hard-reset-the-Karma-Grip%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FHow_To%2FHow-to-hard-reset-the-Karma-Grip%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Reset-the-Camera-to-Default-Settings%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Reset-the-Camera-to-Default-Settings%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%3CP%3E-Jay%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

My grip won't connect to my Hero.

My Hero 6 Black won't connect to my gimble. The camera keeps telling me update requiered, I go to the App and it tells me no update available. Is there a reason the devices aren't communicating like they're supposed to and the price says the should?


Accepted Solutions
GoPro
Posts: 3,753

Re: My grip won't connect to my Hero.

[ Edited ]

 

Sorry to know that @therenault

 

 

Please try to reset your camera and your grip. 

 

After that, update them both to the latest version available. 

That should work.

 

https://gopro.com/help/articles/How_To/How-to-hard-reset-the-Karma-Grip

https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings

 

Regards,

-Jay

View solution in original post


All Replies
GoPro
Posts: 3,753

Re: My grip won't connect to my Hero.

[ Edited ]

 

Sorry to know that @therenault

 

 

Please try to reset your camera and your grip. 

 

After that, update them both to the latest version available. 

That should work.

 

https://gopro.com/help/articles/How_To/How-to-hard-reset-the-Karma-Grip

https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings

 

Regards,

-Jay