Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 3

My gopro8 is not working anymore

[ New ]

My gopro8 is not working anymore! After i did an update the gopro8 is not working anymore! What should i do??

I've turn it off, put a new battery... but nothing worked... it displays the messege : sd error.... i tried another sd card but the problem remains!

GoPro
Posts: 23,316

Re: My gopro8 is not working anymore

[ New ]

Hi @nektarn78

 

What SD card are you using?

How was the last update done?

Do you get the same error when turning the camera on without the SD card?

 

See if re-flashing the software will help.

Please follow the manual update steps on https://gopro.com/en/us/update/hero8-black

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

Tourist
Posts: 3

Re: My gopro8 is not working anymore

[ New ]

i've tried several sd card (they all are working with my other cameras) but nothing happens.

The last update was done via my iphone

Yes i get the same error when turning the camera on without the SD card.

 

I've tried re-flashing the software but nothing changed... still not working!

 

I have to send it for repair....

GoPro
Posts: 23,316

Re: My gopro8 is not working anymore

[ New ]

Hi @nektarn78

 

The best path forward is to reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej