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Sightseer
Posts: 1

My gopro not working after take video underwater... can someone help me? currently i in malaysia

 
GoPro
Posts: 10,651

Re: My gopro not working after take video underwater... can someone help me? currently i in malaysia

 

Hi @xeross

 

I am sorry to hear about what happened with your camera. While water damaged cameras are usually not covered by the standard warranty, we still want to look into what happened. Please reach out to our Support Team regarding this.

As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help. 

You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 5

Re: My gopro not working after take video underwater... can someone help me? currently i in malaysia

hi the screen for my gopro heor 5 is not working, I turned it on one day and i know it works a it still makes the beeping noise but nothing comes on the top screen what should I do ?

GoPro
Posts: 8,324

Re: My gopro not working after take video underwater... can someone help me? currently i in malaysia

Hello @sweetdive87258

 

The camera should still show you display even when it beeps. If the screen does not work anymore, our Support team here  will be able to assist you further. You can call or initiate a chat with one of our team members. 

 

Best regards, 
Marius