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Tourist
Posts: 2

My gopro hero led display won't work

[ New ]

My gopro was working fine and suddenly the led display won't work. The camera will record but doesn't show on display at all. What can I do to fix this situation? The camera is new I bought it to use on our vacation and it worked fine now that we are home the display will not work.


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GoPro
Posts: 6,097

Re: My gopro hero led display won't work

[ New ]

 

Hi @megabeach73176

 

Please try to remove and insert the SD card. 

If that won't work try to install a new firmware manually by following this steps: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO-Cameras

Choose HERO2018 and follow Manual Update Steps. 

 

Regards,

-Jay

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All Replies
GoPro
Posts: 6,097

Re: My gopro hero led display won't work

[ New ]

 

Hi @megabeach73176

 

Please try to remove and insert the SD card. 

If that won't work try to install a new firmware manually by following this steps: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO-Cameras

Choose HERO2018 and follow Manual Update Steps. 

 

Regards,

-Jay

Tourist
Posts: 2

Re: My gopro hero led display won't work

[ New ]

I took my gopro back to best buy where I purchased it. They were very helpful. Lot more than gopro support. They replaced the gopro we will see if this one works longer if not I will look for another brand.

GoPro
Posts: 16,921

Re: My gopro hero led display won't work

[ New ]

Let us know how it works out, @megabeach73176. Feel free to post back to share results. Thanks!