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Sightseer
Posts: 1
Accepted Solution

My gopro hero+ lcd wont turn off or take videos

The gopro wont turn off and rarely takes vidoes. It will take pictures, but tkes 20 seconds or more. I am extremely upset due to the fact it happened day 4 of a two week cross-country trip. I cant get ahold of customer support through chats or phone calls.


Accepted Solutions
GoPro
Posts: 3,924

Re: My gopro hero+ lcd wont turn off or take videos

Hi @snowycliff81547,

 

I am sorry to hear that you had some trouble while you were on your trip. What SD Card are you using?

 

In addition I would give the steps in this article a try as well: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: My gopro hero+ lcd wont turn off or take videos

Hi @snowycliff81547,

 

I am sorry to hear that you had some trouble while you were on your trip. What SD Card are you using?

 

In addition I would give the steps in this article a try as well: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

Best,

Ryan