Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Tourist
Posts: 1

My gopro hero 7 white won't charge.

[ New ]

So, My gopro won't charge. I lost my charger and I'm using another usb-c I have (from Razer hammerhead wireless bt) and I charged it overnight but the battery says that it's on 0%, it turns on for like 30- seconds and the battery symbol in the bottom right says it's on 0% but charging, then it turns off again. when it turns on it wants me to verify the date/time.

GoPro
Posts: 21,060

Re: My gopro hero 7 white won't charge.

[ New ]

Hello, @shad0wagent5. Has the camera not been used for a long time? Which power supply was the camera connected to? Does it output 5V, 1-2A? If the issue persists, it would be best to get in touch with our Support Team for further assistance. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 

Highlighted
Sightseer
Posts: 1

Re: My gopro hero 7 white won't charge.

[ New ]

Hello. Im having the same issue with my gopro hero 7 white. Did you ever get in contact with customer support? Has your issue been fixed? What did you do?

GoPro
Posts: 30,743

Re: My gopro hero 7 white won't charge.

[ New ]

Hi @siteseeing

 

If the camera is no longer powering on, please try the steps on HERO7 Will Not Power On

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej