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Sightseer
Posts: 3
Accepted Solution

My gopro hero 7 black mode button broken

My gopro hero 7 black mode button broken & it's.... Automaticly turn on & turn of the camera so kindly tell me how to solve this problem.... I want to replace the mode button I'm from Tamil nadu.

Accepted Solutions
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GoPro
Posts: 18,464

Re: My gopro hero 7 black mode button broken

Hi @bluecliff24515

 

Are there any physical damages on the Mode button?

What SD card are you using?

See if manually updating the camera will help. Please refer to https://gopro.com/en/us/update/hero7-black

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

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All Replies
Highlighted
GoPro
Posts: 18,464

Re: My gopro hero 7 black mode button broken

Hi @bluecliff24515

 

Are there any physical damages on the Mode button?

What SD card are you using?

See if manually updating the camera will help. Please refer to https://gopro.com/en/us/update/hero7-black

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

Highlighted
Sightseer
Posts: 3

Re: My gopro hero 7 black mode button broken

yes is physical damage on my gopro so kindly help me fast 

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Sightseer
Posts: 3

Re: My gopro hero 7 black mode button broken

32 gb sd card im using   & one big problem its on my gorpo help me faster plzzz

 

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GoPro
Posts: 9,137

Re: My gopro hero 7 black mode button broken

@bluecliff24515, please contact our Support Team so they can assist you further in the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.