Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

My gopro hero 5 is not charging and switch on also the door for charger was broken.

Hi, I bought my gopro hero 5 on August 2017 here in the  Philippines. At first few month it's fine. Then I did not used it for a month, afterthat I want to use it now, i try to charged it but it's not going. I already try the different strategy on how to charge it. Also the door for the charger was also broke when I try to take it off it broke, looks like the quality of the plastic door of the gopro was got brittle. Please see attached file for the picture. Hoping for prompt assistance regarding this issues. IMG20180414224059.jpg

IMG20180414224355.jpg

Accepted Solutions
Highlighted
GoPro
Posts: 14,474

Re: My gopro hero 5 is not charging and switch on also the door for charger was broken.

Hello @quickridge60024

 

Sorry to hear about what happened to your camera. It would be best to get in touch with our Support team for immediate assistance on this matter.  You can chat or call them through: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 14,474

Re: My gopro hero 5 is not charging and switch on also the door for charger was broken.

Hello @quickridge60024

 

Sorry to hear about what happened to your camera. It would be best to get in touch with our Support team for immediate assistance on this matter.  You can chat or call them through: https://gopro.com/help/ContactUs

 

Best regards, 
Marius