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Tourist
Posts: 2

My gopro 5 black is not water proof anymore

even less than 30cm in the water the water is entering in the front display.

 

So, it is not working as should be, I don't know what to do once I've bought it in USA and I live in Brazil.

Please, let me know what to do to solve it.

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GoPro
Posts: 6,097

Re: My gopro 5 black is not water proof anymore

Hi @redpike20312

 

Please contact GoPro customer support via chat.

You can also request for a call back.

 

https://gopro.com/help/ContactUs

 

-Jay

Highlighted
Tourist
Posts: 2

Re: My gopro 5 black is not water proof anymore

How can I find a link for the chat?
The link showed in the previous answer from Jay, opens a page to send another message, not for live conversation..
Highlighted
GoPro
Posts: 6,097

Re: My gopro 5 black is not water proof anymore

Hi @redpike20312

 

This is the link to contact them.

https://gopro.com/help/ContactUs

 

You should see "Contact Us Page" with a form.

Just fill it out and then choose chat. 

 

Try to use other web browser. 

 

-jay