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Sightseer
Posts: 2
Accepted Solution

My gopro 2018 froze

Hi i have a problem .. i bought this gopro 2018 new and I want to use it right now for my snorkeling video but it hot frozen and I cant turn it off... i read from the other thread that you need to pull out the battery..thats what I did but still frozen when I turn it on.. please help

Accepted Solutions
Sightseer
Posts: 2

Re: My gopro 2018 froze

Hi Jay, my problem was resolved but now I canr pair my samsung galaxy note 4 go pro app to my gopro ..the pop up was settings problem

View solution in original post


All Replies
GoPro
Posts: 3,883

Re: My gopro 2018 froze

 

Hi @rockywave71744,

 

May I know the SD card brand and model you're using?

 

Also have you tried resetting the camera and installing new firmware manually?

Here's how: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO-Cameras

 

 

Thanks,

-Jay 

Sightseer
Posts: 2

Re: My gopro 2018 froze

Hi Jay, my problem was resolved but now I canr pair my samsung galaxy note 4 go pro app to my gopro ..the pop up was settings problem
GoPro
Posts: 3,883

Re: My gopro 2018 froze

 

Hi @rockywave71744,

 

May I know what pop up is that?

 

Can you please send a screenshot?

 

Thanks,

-Jay